Last Updated: April 12, 2026
At Danmo Quality, we strive to provide a high-quality AI-assisted literature review tool. This Refund Policy outlines the circumstances under which refunds may be issued. Please read this policy carefully before making a purchase.
Important: Danmo Quality is a low-frequency, essential academic SaaS tool. Due to the nature of AI-assisted content and immediate service delivery, refunds are handled differently than traditional products.
All used credits are non-refundable. Once a literature analysis has been generated using a credits, that credits cannot be refunded. This is because:
Once a literature analysis has been generated and delivered to your account, the transaction is considered complete. Due to the nature of digital content and intellectual property considerations, we cannot offer refunds for completed analyses.
Purchased credits packages are non-refundable once any credits from that package has been used. Unused credits in a package cannot be refunded for cash.
You may be eligible for a refund or credits replacement if:
In these cases, we will investigate the issue and may offer a credits replacement or partial refund at our discretion.
If you accidentally purchased a package and have not used any credits from it, contact us within7 days of purchase. We may issue a full refund if:
If you were accidentally charged multiple times for the same purchase, we will refund the duplicate charges. Please contact us with your transaction details.
Refunds will not be issued for:
Note: We provide sample/demo cases on our website so you can evaluate the quality of our service before making a purchase. We encourage you to review these examples before buying.
Refunds will not be issued for:
We are not responsible for academic outcomes, including but not limited to:
When you purchase a single review unlock ($9.99), you are paying for the permanent removal of export restrictions on that specific review. Once unlocked:
If you attempt to unlock a review that is already unlocked (e.g., through a previous purchase or credits usage), we cannot refund the duplicate purchase. Please verify a review's status before purchasing an unlock.
We continuously improve our service, which may include adding, modifying, or removing features. Refunds will not be issued due to changes in service features that do not substantially affect core functionality.
In the unlikely event of service discontinuation, we will provide at least 30 days' notice. Users with active credits will be given the opportunity to use remaining credits before shutdown. Pro-rated refunds may be offered at our sole discretion.
To request a refund or report a technical issue, contact us at:
scholar@danmo.tech
Please include the following information in your refund request:
Refund requests are typically reviewed within 5-10 business days. If approved, refunds will be processed to the original payment method within 14 business days. We will send you an email confirmation once your refund has been processed.
If you experienced a technical failure that prevented you from using the service (e.g., review generation failed, export errors), please contact us with details of the issue. We may offer a credits replacement or refund at our discretion after investigating the issue.
We encourage you to contact us directly before initiating a chargeback with your payment provider. Many issues can be resolved quickly through direct communication.
If you initiate a chargeback without contacting us first, and the chargeback is found to be illegitimate (i.e., the service was delivered as described), we reserve the right to:
Free credits provided through promotions, referrals, or special offers have no cash value and cannot be refunded or exchanged for cash.
New users can generate reviews for free and preview 60% of the content. Unlocking full content requires credits, which cannot be refunded once used to unlock a review.
Quality management tools (Fishbone, Pareto, Quality House, PFMEA, Roadmap, etc.) are permanently free to use without requiring credits. These tools are not subject to refund policies.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service after changes constitutes acceptance of the new policy.
Material changes will be communicated via email or prominent notice on the website.
Danmo Quality is designed as a low-frequency but essential AI-assisted tool for academic work. Unlike subscription services with recurring monthly charges, our credit-based model allows you to pay for what you need, when you need it.
To ensure satisfaction with your purchase:
Our AI-assisted tool provides high-quality literature analysis drafts that serve as excellent research starting points. However, all AI-generated content must be reviewed, verified, and supplemented with your own original analysis and expertise before use in any academic context.
For questions about this Refund Policy or refund requests:
scholar@danmo.tech
scholar@danmo.tech